Delivery Platform Manager (Uber Eats) (Melbourne)

Every job promises good culture and opportunity. But here, they’re real and yours for the taking. We’ve been serving up golden-crumbed, pan‑fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time – from a small family business into a nationwide franchise! But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place. Order Up! We’re looking for a Delivery Platform Manager – Uber Eats to lead and optimise national performance across Uber Eats. This role will own the strategic partnership end‑to‑end, using data, insights, and commercial analysis to drive sales growth, platform performance, customer engagement, and operational excellence across the Schnitz network. You’ll work closely with Uber Eats and internal stakeholders to lead joint business planning, optimise national campaigns and promotions, improve menu performance and visibility, analyse customer and sales trends, and identify opportunities to increase growth through the platform. You’ll also support restaurants in achieving operational KPIs, platform standards, and best‑practice execution to maximise performance nationally. Driving Sales & Performance
- Drive sales growth and performance across Uber Eats nationally
- Manage promotional spend and monitor ROI
- Support fee, commission, and marketing negotiations
- Increase order value through pricing, bundles, and upsell opportunities Partner & Campaign Management:
- Manage the relationship with Uber Eats and franchise stakeholders
- Plan campaigns and promotions with Marketing teams
- Improve brand visibility through featured placements and sponsored campaigns
- Increase platform search visibility and customer engagement
- Maintain a explicit, accurate, and commercially optimised delivery menu
- Improve menu imagery and descriptions to drive conversion
- Develop delivery‑exclusive offers and national promotions
- Support restaurants to efficiently manage and fulfil delivery orders
- Ensure pricing and platform settings remain accurate
- Improve order accuracy, operational performance, and platform KPIs Customer Experience & Insights:
- Monitor customer ratings and identify improvement opportunities
- Reduce issues such as missing or incorrect orders
- Analyse performance data and trends to drive continuous improvement initiatives What You Will Bring:
- 5+ years experience in Digital, eCommerce or Marketplace Management
- Experience managing Uber Eats or similar delivery platforms
- Strong commercial and analytical capability
- Confidence managing external platform relationships
- Experience with BI reporting tools e.g. Power BI / Tableau (desirable) #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rw84d