Front Office Manager - The Victoria Hotel (Melbourne)

Front Office Manager
- The Victoria Hotel Posted Tuesday 10 March 2026 at 1:00 pm About EVT The Victoria Hotel is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers
- because each day is a chance to add the wow factor for our customers and continually grow in our own careers. The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one‑of‑a‑kind experiences, service and quality. EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. Key Responsibilities
- To ensure solid understanding of Our Target and drive with Front Office team
- To ensure all staff present themselves on time and in uniform.
- Efficient and productive use of company time
- Effective organisational communication with other departments
- Effective planning for projects and events
- To ensure all departments are adequately staffed.
- To develop (in conjunction with General Manager and Sales Manager) a range of products that differentiates the hotel in the market place, ensuring occupancy and averate rate is maximised.
- To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
- To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
- Look for new opportunities and optimise opportunities to change for improvement
- To manage the hotel complaint system.
- To perform the function of Manager on Duty
- To ensure Front Office and Reservations Departmental rosters are as cost effective as possible.
- To ensure a transparent and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
- To manage the daily operations of the Front Office and Reservations Departments
- This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.
- Demonstrate and develop knowledge of the local/market to enhance Company’s performance and results How You Work
- Daymaker ethos — no one’s too big for the small things.
- Hands‑on and non-hierarchical — leads from the front.
- Resilient and solutions-focused — stays calm, moves fast.
- Growth mindset — learns, shares, and levels up others. Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels
- no ivory towers.
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.
- Parking available Police Check Acknowledgement Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process. Apply Now Join The Victoria Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in
- don’t wait! We can’t wait to see the places your career will go with EVT. When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwa44