Senior Case Manager - Comcare (Melbourne)

Your Role We are looking for experienced Senior Case Managers to join our Self Insurance team. The position is a permanent full‑time role with a hybrid approach (work from home and in our Brisbane, Sydney or Melbourne CBD offices). You will report to the Team Manager and provide a customer‑focused case management service to your assigned SRC Act client. Responsibilities
- Proactively manage all claims within your portfolio from notification to closure.
- Apply Outcome‑focused, Injury‑based and Risk‑informed (OIR) Claims Management Principles when liaising with all claim stakeholders.
- Interpret and accurately apply relevant legislation, guidelines and regulatory standards.
- Meet SRC Act compliance requirements.
- Deliver sustainable, cost‑effective claim outcomes in partnership with stakeholders.
- Identify common trends across the portfolio and communicate them to the client.
- Participate in process improvement initiatives.
- Complete daily workflow to GB and client service standards, including:
- Proficient liability assessments and decisions.
- NWE calculations.
- Rehab and return‑to‑work plans.
- Assessment of daily third‑party provider invoices.
- Assessment of weekly compensation payment entitlements.
- Sustain the portfolio’s existing high file closure rate. Qualifications
- Minimum of two (2) years of self‑insurance case management experience in the SRC Act.
- Experience delivering excellent return‑to‑work outcomes.
- Highly efficient with excellent data accuracy.
- Ability to work autonomously.
- Expert customer‑service skills.
- Excellent verbal and written communication.
- High level of professionalism.
- Strong time‑management skills.
- Solution focused with proactive, outcome‑based strategies.
- Proficient with Microsoft Office and claims system database(s).
- Tertiary qualifications in an appropriate discipline are desirable but not compulsory. Benefits
- Flexible work arrangements, including work from home and 9‑day fortnight or monthly RDO.
- Paid parental leave.
- Inclusive and supportive working workplace.
- Career growth opportunities as the company expands.
- Ongoing education and development programmes.
- Service recognition awards and employee assistance programme.
- Well‑being support through peer support programme, corporate health insurance discounts and wellness programmes.
- Additional purchased leave, novated leases and access to the Gallagher Rewards Program.
- Reproductive leave. Equal Opportunity Statement Gallagher Bassett is an equal‑opportunity employer. Indigenous Australian applicants are encouraged to apply. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rweda