Customer Solutions Manager (Group Travel) - Melbourne, VIC

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Brand: FCM Meetings & Events Work type: Full time Location: Victoria Categories: Sales and Customer Service Customer Solutions Manager – Group Travel – Melbourne, VIC Here you’ll work with world‑class talent and innovative technology in a culture that encourages fresh thinking and big ideas – giving you the freedom to push boundaries and make a meaningful impact. What you will be doing:
- Sourcing quotes for flights, accommodation, transport, venues, and ancillary program elements efficiently and accurately.
- Building and nurturing strong relationships with internal stakeholders and suppliers.
- Preparing Request for Proposals (RFPs) and quotations, including research, accurate and compelling content.
- Developing tailored proposals and detailed budgets that align with client needs and project goals to deliver on a profit we are proud of.
- Driving supplier engagement through strategic negotiation, collaborative partnerships, and innovative sourcing to maximise value and identify cost‑saving or revenue‑enhancing opportunities.
- Managing multiple RFPs and quotes simultaneously, ensuring efficient delivery and adherence to internal and client deadlines. What you will bring to the role:
- Background in corporate travel, meetings, incentives, conferences, or events.
- Strong verbal and written communication skills to articulate ideas and collaborate with teams.
- Exceptional customer service focus, attention to detail, and financial accountability.
- Robust knowledge of travel systems, airline group processes, and supplier negotiation.
- Time management – ability to manage multiple projects/tasks simultaneously in a fast‑paced environment.
- Sound knowledge of procurement, product and market trends, and negotiating skills.
- Familiarity with travel technology platforms (GDS, group booking tools, CRM systems).
- Highly proficient in MS Office – Excel and PowerPoint. What’s in it for you?
- Culture: Inclusive company with a unique team culture – Flight Centre Travel Group Australia, a certified Great Place To Work® Australia & New Zealand.
- People: Equal Opportunity Employer – we encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander People, people from racial, ethnic, or ethno‑religious minority groups, and people with disability.
- Development: Individualised Learning & Development pathway options; LinkedIn Learning with 24,500 courses in 20+ languages.
- Exclusive staff discounts: Access to employee‑only portal with 350+ Australian retailers, health & wellness discounts, financial planning advice, employee share plan.
- Travel discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance.
- Future: Career opportunities across the global network of brands; promotion from within.
- Corporate health: Discounts on health insurance plans, access to internal gym.
- Mental health: Support and Employee Assistance Programme for staff and family.
- Social: Regular awards nights, team‑building, industry events, opportunity to attend global conferences.
- Giving back: Corporate Social Responsibility programme with Workplace Giving, volunteering, and fundraising; paid parental and volunteer leave.
- Sustainability: Commitment to protecting the environment and driving positive change in tourism. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwitn