Customer Service Library Technician - Weekend (Melton)

Position Summary Part Time, Permanent Position Saturday 11:30 am – 4:00 pm & Sunday 12:50 pm – 4:00 pm. Salary Range: $74,283 to $78,754 per annum + 12% Super + ADO. Salary offered will depend on level of skills and experience. Melton City Council is proud to serve one of Australia’s fastest‑growing and most diverse communities. We are a forward‑thinking local government committed to creating a city where everyone feels welcome, supported, and empowered. The Opportunity As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position reports to Team Leader Library Customer Experience and services both internal and external stakeholders, including library members, library staff, and the general public. Key Responsibilities
- Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
- Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
- Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
- Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
- Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required. About You
- A post‑secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
- Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
- Well‑developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
- Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
- Demonstrated ability to work as a team member and interact positively with employees.
- Current valid Victorian Driver’s Licence.
- Must hold or be able to obtain an Employee Working with Children Check. Culture and Values Our vision for our community is to be "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. Our Values
- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture Benefits
- 5 weeks annual leave*
- Genuine Versatile work options
- Extensive Career Development & Leadership Programs
- Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
- 16 weeks Paid Parental Leave (Super is paid during parental leave)*
- 3 weeks Paid Secondary Carer Leave*
- Wellbeing initiatives
- Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment. Equal Opportunity Statement We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. We are committed to being a child‑safe organisation with zero tolerance for child abuse. All successful applicants must be legally entitled to work in Australia and meet pre‑employment requirements. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r3d3w