Administration Support Officer (Melton City)

Administration Support Officer – Ravenhall Correctional Centre GEO Healthcare Plus is seeking a highly organised and motivated Administration Support Officer to join our dedicated team within the Medical Centre at Ravenhall Correctional Centre. This role plays a vital part in supporting the delivery of healthcare services to patients in a correctional environment. Part‑time employment is available. Full‑time salary: AU$59,280 plus super; part‑time paid pro‑rata. Responsibilities
- Book internal clinic appointments within KPI timeframes
- Coordinate external hospital appointments (face‑to‑face or Telehealth), working with medical escort availability
- Maintain accurate registers and records
- Ensure compliance with KPI and SDO requirements
- Collaborate effectively with the Medical Centre and Correctional Centre teams
- Arrange prisoner transfers of medical records and medication
- Provide exceptional customer service via face‑to‑face, phone, and email
- Using JCare Electronic Medical Record system for documentation and reporting
- Perform daily reporting and scanning tasks
- Manage ordering and storage of medical stock
- Process Freedom of Information requests
- Always maintain confidentiality of patient information
- Arrange referrals to approved hospitals
- Undertake other duties as directed by the Administration Manager and Health Services Manager Qualifications
- Proven experience in a healthcare or correctional administration setting (preferred)
- Robust organisational, time management and attention to detail skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and electronic medical record systems
- Ability to work independently and as part of a multidisciplinary team
- Commitment to confidentiality and professional conduct
- Flexible and adaptable to changing priorities Benefits
- Professional development: Access to conferences, seminars and courses to enhance your skills and knowledge.
- Commonwealth Bank: Access exclusive rates on loans, Financial Literacy Program and other banking services.
- Super salary packaging: Maximise your super contributions with pre‑tax deductions.
- Scholarships: Progress your career with a scholarship to develop your expertise.
- Family university scholarships: Scholarships available to support your family’s education goals.
- Paid study leave: Take time off to focus on furthering your qualifications (conditions apply).
- Special leave: Additional day off every six months for high attendance.
- Safety: Safe and secure workplace with a focus on both physical and psychological safety.
- Fitness Passport: Affordable membership providing access to a wide network of gyms and fitness facilities.
- Telus Health: Access to Employee Assistance including personal wellbeing and health, relationships, financial and career assistance.
- Medibank discounts: Reduced rates on health insurance plans through Medibank.
- Equal treatment: Equal Opportunity employer that actively promotes diversity and inclusion for all employees. EEO Statement We are an equal opportunity employer and value diversity. People of all backgrounds, including Aboriginal and Torres Strait Islander applicants, are strongly encouraged to apply. Apply on Kit Job: kitjobau.com/job/3r4018