Customer Service Representative (City of Whittlesea)

About the role Brickworks VIC is seeking a passionate and confident Customer Service Representative to join our dynamic team in Wollert. Reporting to the Customer Service Manager, you will play a pivotal role in assisting both internal and external customers with a diverse range of enquiries related to our extensive line of building products. You will also ensure a seamless and exceptional customer service experience across various communication channels, including phone and email. Duties include but are not limited to
- Assisting with reception duties such as maintaining a clean office, cleaning of kitchens and ensuring the work area and displays are consistently safe, tidy and presentable.
- Provide exceptional service to both internal and external customers.
- Respond promptly and courteously to inbound calls and emails.
- Represent Brickworks as a front-line representative, contributing to business development and growth.
- Maintain up-to-date knowledge of Brickworks products and services.
- Assist customers with service requests, product queries, order management and job scheduling for deliveries.
- Perform accurate data entry for sales orders, credits, stock, and returns.
- Support Sales Representatives as needed.
- Ensure that the documentation of customer orders and requests are filed and kept orderly in accordance with company procedures. Success Requirements
- Robust knowledge of building industry and of building products (preferred).
- Computer literate and proficient in Microsoft Office.
- A passion for delivering exceptional customer service.
- Clear verbal and written communication skills.
- Excellent attention to detail and solid numeracy skills.
- Strong time management, administration and organisational skills.
- Ability to work well under pressure and multi-task.
- Strong listening skills. Able to be attentive to customer feedback. Why join us?
- Charitable Partnership: Proudly support Children’s Cancer Institute (CCI).
- Inclusivity: We value diversity and maintain an inclusive workplace.
- Family Support: Enjoy our company parental leave scheme.
- Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
- Growth: Ongoing education, training, and career progression opportunities for all employees.
- Support: Access support programs for you and your family through our EAP provider.
- Discounts: Product Discounts are provided for staff and family and friends of staff. Who we are Under the Brickworks Building Products umbrella are some of the world’s best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments. With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry. Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities. Part of the Brickworks Group, Austral Bricks has a proud history of brickmaking spanning over 100 years. Founded in 1908, Austal Bricks is Australia’s largest, best-known and most efficient clay brick and paver manufacturer. The company has a well-established national presence with manufacturing and sales facilities in every state. It has long been at the forefront of product innovation and efficient, sustainable production. How to Apply You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply. Submit your resume and cover letter via the “Apply” button. For more information about Brickworks please visit our website Brickworks does not accept unsolicited applications from employment agencies. Apply on Kit Job: kitjobau.com/job/3ptta4