Administration & Customer Service Officer (All-rounder) …, City of Whittlesea

SEI Australia Pty Ltd is seeking a versatile Administration & Customer Service Officer who thrives in a "start-up" environment within an established global corporate framework. The position is located in Thomastown, VIC (Hybrid). Job Duties and Responsibilities
- Order & Supply Chain Management
- Manage the full order cycle: receiving customer POs, verifying specs/pricing, and placing orders with our Japan HQ.
- Monitor and follow up on outstanding orders, shipments, payments, and related records.
- Coordinate with logistics providers and the Japan team to ensure on-time delivery.
- Prepare shipping documents (Invoices, PL, Shipping Instructions, etc.).
- (Future) Assist in managing local inventory and logistics once stock is held in Australia.
- Financial Administration & Bookkeeping
- Maintain daily accounting records using Excel/systems.
- Process payments, monitor cash flow, and follow up on accounts receivable.
- Assist in preparing financial statements and performance reports for the parent company.
- Customer Liaison & General Admin
- Act as the primary point of contact for Australian customers regarding order status and invoicing.
- Maintain proactive communication with customers throughout the process, from order receipt through delivery and payment confirmation.
- Prepare internal reports and business documents for management and Japan Head Office as required.
- Support general office administration and provide ad-hoc support to the management team. Required Qualifications
- Strong sense of responsibility and commitment to accurate, high-quality work.
- Exceptional attention to detail and accuracy in data entry and documentation.
- Skilled English communication skills (written and verbal).
- High proficiency in MS Excel and Office suite.
- Australian citizenship or permanent residency (unrestricted work rights required). Preferred Qualifications
- Minimum 5 years’ experience in accounting or bookkeeping.
- Experience in international trade (import/export procedures and documentation).
- Japanese language proficiency (business level) to liaise with HQ.
- Previous experience working within a Japanese corporate culture. We are looking for someone who is:
- Accountable: You take full ownership of your tasks and never leave things half-done.
- Proactive: You ask questions and confirm details rather than making assumptions.
- Detail‑Oriented: You have a natural "eagle eye" for accuracy. You enjoy ensuring every figure and document is spot‑on and take pride in high‑quality, precise work.
- A Problem Solver: You enjoy building structure where it doesn’t yet exist and find it rewarding to help a business grow.
- Adaptable: You are happy to wear multiple hats in a small team environment. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q75jg