Customer Service Representative City Of Whittlesea, City of Whittlesea

We are seeking a reliable and customer‑focused Customer Service Representative to join our team on a 12‑month fixed‑term contract to cover maternity leave. This role plays a key part in ensuring a smooth customer experience by managing orders, invoicing, and day‑to‑day customer enquiries across our chemical and gas operations.

In this varied role, you will be the first point of contact for customers and support the business through accurate order processing, invoicing, and administration. You’ll work closely with internal teams to manage customer expectations and ensure timely delivery of products and services.

Key Responsibilities

Manage all inbound customer enquiries, including phone calls, emails, and face‑to‑face counter sales

Process sales orders, delivery information, and invoices accurately and within required timeframes

Resolve routine customer queries and manage expectations regarding delivery timelines, pricing, and availability

Manage all invoicing for chemical (packaged and bulk) deliveries and gas cylinder orders

Handle cash sales and prepare weekly cash reports for the Finance Manager

Complete monthly, quarterly, and annual gas rental invoicing

Direct new customers to the appropriate chemical or gas sales representatives

Maintain accurate records of delivery dockets for chemicals and gas cylinders

Who are we looking for?

Previous experience in customer service, order processing, or administration

Strong attention to detail and ability to manage multiple priorities

Ability to work autonomously and in small team environment

Be a good team player

Ability to think on your feet and problem solve

Robust written and verbal communication skills

Excellent attention to detail

Ability to work in a fast‑paced and demanding environment

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness perks and discounts.

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.

We support what’s significant to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.

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