Administration Manager - Minto NSW

We are hiring for an Administration Manager to join our ETS (Environmental Treatment Solutions) business based in Minto NSW. As our Administration Manager, you’ll lead and support a team of four Administrators, ensuring the smooth day-to-day operation of the administration function. This is a hands-on leadership role where you’ll balance people management with operational oversight, maintaining business continuity, resolving escalated issues, and driving consistent service delivery across the business. What you’ll be doing
- Lead, coach and develop a team.
- Manage day-to-day operations including workload allocation, rostering, coverage and service levels
- Provide guidance and support on escalated customer matters and complex administration issues
- Coordinate with branch operations and credit management teams to resolve customer enquiries efficiently
- Drive team performance through coaching, one-on-ones and structured development plans
- Ensure compliance with established processes, retention workflows and internal procedures
- Identify opportunities for process improvement and operational efficiencies About you
- Experienced people leader with the ability to motivate, develop and hold a small team accountable
- Confident managing customer escalations and difficult conversations professionally
- Strong written communication skills with the ability to draft professional correspondence under pressure
- Comfortable using CRM systems (Salesforce preferred) and Excel-based reporting
- Commercially minded with an understanding of contracts and customer retention
- Waste management or service-contract industry experience is advantageous but not essential Why you’ll stay
- Autonomy to lead your team and make decisions without micromanagement
- Genuine variety across people leadership, customer escalations, reporting and process improvement
- The opportunity to contribute to sustainability and the circular economy
- Career development opportunities within a growing national business backed by a global organisation About REMONDIS REMONDIS is one of the world’s largest recycling, service and water companies, with 40,000+ employees across four continents and 40 years in Australia. We’re committed to environmental sustainability and the circular economy—turning waste into a resource. To apply You’ll need proof of entitlement to work in Australia. Pre-employment checks (including medical and drug & alcohol testing) apply in line with role requirements. REMONDIS is an Equal Prospect Employer and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. Apply on Kit Job: kitjobau.com/job/3q5iyj