Marketplace Operations Manager - Seller Success (Moe)

Marketplace Operations Manager
- Seller Success Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. Key Responsibilities
- Enable fast and scalable seller onboarding through effective technical integration methods.
- Onboard and manage integration partners to support seller onboarding at pace.
- Own and manage ongoing partner relationships, including SLAs and performance outcomes.
- Support and guide the offshore onboarding team with technical direction, documentation, and best practices for onboarding and product data imports.
- Contribute to business requirements documentation for internal CRM systems, ensuring accurate and up‑to‑date seller interaction records.
- Deliver training to integration partners and maintain comprehensive training documentation.
- Develop seller documentation and knowledge‑sharing materials for the Marketplace team, including videos and content for the seller portal.
- Configure and manage transformations and settings within Mirakl based on business decisions.
- Support business decision‑making during the run phase to remove blockers while integrations are being built.
- Collaborate closely with internal stakeholder teams to identify and resolve obstacles, continuously improving onboarding and integration processes.
- Maintain effective operational performance through strong team leadership and execution. What You’ll Be Doing
- Drive efficient, accurate, and scalable onboarding processes for new sellers, ensuring rapid time‑to‑live.
- Configure marketplace platform settings (e.g. Mirakl), including transformations, category mapping, and offer rules.
- Develop and maintain SOPs, technical documentation, and training materials for internal teams and sellers.
- Identify opportunities to streamline workflows, reduce errors, and improve seller onboarding outcomes.
- Deliver live training sessions, create video tutorials, and maintain knowledge bases.
- Promote best practices across the Marketplace team to enhance seller experience and operational efficiency.
- Lead and coach the Manila‑based onboarding team, setting clear performance frameworks and quality standards.
- Partner closely with technology teams, Mirakl, and SI partners to resolve integration challenges and optimise onboarding processes. To Be Successful in This Role, You Will Have
- Demonstrated experience leading end‑to‑end seller onboarding and technical integrations for a large‑scale marketplace platform (e.g. Mirakl).
- Proven experience managing and coaching an offshore onboarding team (e.g. Manila), supported by structured training, SOPs, and performance frameworks.
- Strong collaboration experience with sellers, SI vendors, and internal teams to resolve integration challenges and meet SLAs.
- Expertise in developing technical documentation, SOPs, how‑to guides, video tutorials, and seller‑facing portal content.
- Experience configuring marketplace platforms, including transformation rules, category mapping, attribute normalisation, and shipping/tax rules.
- Strong process documentation skills (BPMN, flowcharts) and experience supporting CRM requirements documentation.
- Working knowledge of Agile delivery environments (Jira or Azure DevOps), including backlog management and prioritisation. Benefits we’ll offer you:
- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings
- Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
- We want you to feel rewarded for your commitment and hard work that's why eligible team membersgetthe prospect to participate in a bonus program
- We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Great career opportunities across the broader Wesfarmers Group We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q1fzl