Contact Call Operator (Warana)

About the role

This is a full-time opportunity based in our head office on the Sunshine Coast. The position reports to the Marketing Team Leader.

If you’re driven to make a real difference and help set children free, this opportunity is for you!

Why Join Us?
- Be part of a family of optimistic, disciplined pioneers who are kicking goals and having fun along the way!
- A supportive and friendly team setting.
- A competitive salary, and 11.5% employer-contributed superannuation.
- Access to full NFP salary packaging benefits.
- Employee Assistance Program (EAP) available.
- Work with a purpose-driven organisation making a global impact by directly supporting the rescue of children from exploitation.
- Celebrate your contributions with a team that recognises and values your achievements.

About the Role

This is a unique opportunity to make a meaningful impact by engaging our supporter base to build donor loyalty.
- Build sustainable relationships and engage donors by going the extra mile.
- Actively engage with churches to create opportunities for impactful Church Partnerships.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify donors’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our Salesforce database in a comprehensible way.
- Contribute to achieving fundraising targets during appeals campaigns and fundraising events.
- Meet personal/team qualitative and quantitative targets.
- Ensure donor information systems and records are current.

About you
- At least 12 months experience in a similar fundraising or contact centre role.
- Experience using Salesforce (or other customer relationship management databases), and other platforms.
- Can build rapport and relationships with a wide range of customers and stakeholders.
- Are self-motivated, and can work independently to meet KPI’s.
- Able to confidently speak over the phone and comfortable asking for donations.

Position Description : Job Description
- Contact Call Operator

Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant. Applicants must be currently residing in Australia with full working rights.

As part of our interview process and in an effort to protect its stakeholders, Destiny Rescue Limited will request information from a job applicant’s previous employers regarding any incidents of sexual exploitation, sexual abuse, sexual harassment and child abuse which the applicant may have been found to have committed or about which an investigation was in progress when the applicant’s employment ended.

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Profession: #Administration_and_Office_Support, #Fundraising Sector: #Humanitarian Apply on Kit Job: kitjobau.com/job/3r03i9