Senior Customer Support Officer (Tatura)

Lead customer experiences that make a difference. At Goulburn-Murray Water (GMW), our customers are at the centre of everything we do. We're looking for an experienced customer service professional who is ready to take the next step in their career and play a key role in shaping the customer experience delivered across our organisation. As a Senior Customer Support Officer, you'll be a go-to expert within our Customer Experience team, helping to resolve complex enquiries, support and mentor team members, and contribute to the ongoing improvement of our systems, processes and customer outcomes. If you're someone who naturally leads by example, enjoys coaching others and takes pride in delivering exceptional service, we'd love to hear from you. What You'll Be Doing In this senior position, you'll:
- Manage complex customer enquiries and escalations with professionalism and empathy
- Provide guidance, coaching and on-the-job support to team members
- Assist with onboarding and training of new employees
- Support the Customer Experience Coordinator and provide leadership coverage when required
- Identify opportunities to improve processes and customer outcomes
- Contribute to a positive, team-oriented and high-performing team culture About You You're an experienced customer service professional who thrives in a rapid-paced setting and enjoys helping both customers and colleagues succeed. You'll bring
- Significant experience in customer service, contact centre or customer-facing environments
- Strong communication and relationship-building skills
- A proactive approach to problem-solving and continuous improvement
- Experience supporting, mentoring or training others
- Excellent organisational skills and attention to detail Why GMW? At GMW, you'll be joining an organisation that genuinely values its people and the communities it serves. We offer
- A permanent full-time opportunity with long-term career prospects
- Flexible working arrangements
- Meaningful work that contributes to regional communities across northern Victoria
- The opportunity to be part of a team that values collaboration, innovation and customer excellence For more information or to view the position description please visit our website. Applications close on Sunday 14 June 2026.To apply for this role please complete the GMW application form provided on our careers page and email together with a copy of your current CV to . GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply. Apply on Kit Job: kitjobau.com/job/3rgqcp