IT Support/System Engineer (Braeside)

The Company:

Among Australia’s premier fire remediation, flood restoration, smoke remediation, water damage and mould removal specialists, our client is a disaster restoration firm. Their aim is to help restore a property to its pre-loss condition, post an unfortunate event or disaster. They have a team of experts who are trained and equipped to undertake the restoration of all personal items that are expensive and irreplaceable. They are committed to providing an environment based on community and have a focus on diversity, inclusivity, and equal opportunity for all staff.

Benefits:

Our client describes their culture as collaborative, rewarding, fast-paced, inclusive and supportive. They offer above-market salaries and as a rapidly expanding company, they provide true career development. You will be joining a outstanding team that thrives on solving problems and getting things done quickly.


- The opportunity to join an organization with an exciting future.
- Stability and job security with an established and respected organization.
- Support and guidance from senior executives
- A positive and rewarding team culture.
- Career progression where great work is recognized and rewarded.
- Discounts on technology, cars, fashion, and leisure
- No city travel is required, and free parking is nearby.
- Supportive, social, and collaborative team The Role:

We currently have an exciting opportunity for a passionate new team member to join our expanding team. We require a motivated individual to fill an IT Support/System Engineer position. We require a knowledgeable and proactive professional to support our clients and work closely with management on advanced systems and services.

Required Experience:


- Providing our clients IT support: Troubleshoot, support, and maintain a variety of devices, applications, and platforms.
- Documentation: Generate and maintain clear, detailed documentation regarding the support, solutions, and processes provided to clients.
- Time Management: Ensure time usage meets client expectations and SLA requirements.
- Project Collaboration: Work closely with senior engineers to scope, plan, and execute IT projects (e.g., server migrations, cloud implementations, or network upgrades).
- Customer Service: Deliver an excellent support experience to IT clients, proactively communicating solutions and timelines. Optional Experience:


- Advanced Infrastructure Work: Perform Server Administration Windows Server configure and manage AWS Cloud Managing and maintaining EC2 Instances, VM Backups, IAM and S3
- Networking & Security: Deploy, configure, and maintain networking equipment (firewalls, switches, routers) and ensure best practices in security and disaster recovery. To be successful in the role, you must have knowledge in the following:


- Desktop Support: Experience with Windows 10/11 and Mac OS user support.
- Computer Management: Microsoft Intune or equivalent MDM software
- Windows Server (2016/2019/2022): Solid foundation in server management, user administration, and Active Directory.
- Azure and Entra ID Services: Entra ID (Azure AD) administration and Azure Cloud Services
- Networking: Understanding of internal/external DNS management, VPN, VLANs, and firewall rules.
- Relevant Tertiary Qualifications and/or prior experience in a similar IT support or MSP role. The successful candidate must possess:


- Excellent Communication Skills: Strong written and verbal abilities, with the capacity to explain technical concepts to both technical and non-technical audiences.
- Attention to Detail & Time Management: Able to organise and prioritise workloads effectively, producing efficient, high-quality work.
- Autonomy & Initiative: Comfortable working independently while also knowing when to seek support or clarification.
- Commitment to Customer Service: Enthusiastic about providing superior service experiences and building positive client relationships.
- Proactive Mindset: A “can-do” attitude, eagerness to learn, and the courage to ask questions to find the best solutions. Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process. . Apply on Kit Job: kitjobau.com/job/3qx6wv