Senior System Setup & Integration Analyst (Cremorne)

**Title**: WFS Senior Sys Setup & Integration Analyst

**Responsibilities**:

- Continue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)
- Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.
- Handle complex issues including administrative and configuration challenges with mínimal assistance
- Communicate roadblocks and see out guidance in a timely manner
- Write complex formulas that leverage mathematical and/or programming skills
- Identify and escalate out of scope requirements to key stakeholders
- Support the confirmation and refinement of customer business requirements with key stakeholders
- Responsible for participating and leading, in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
- Understand project scope and implementation approach for assigned projects
- Learn how to estimate work effort and communicate with key stakeholders on the project
- Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
- Deliver projects and tasks on time and within budget by effectively managing workload
- Attend and participate in team meetings
- Follow established processes and best practices to continuously improve skills
- Provide project status updates to key stakeholders both internally and externally
- Partner with internal teams during project phases to ensure successful customer implementation
- Lead and Collaborate with the WFS team to ensure thorough testing of the customers’ requirements
- Lead with roll-out and go-live activities, including data migration and system setup
- Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
- Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives
- Understand the customer needs in the development of strategic plans
- Troubleshoot issues and escalate problems to appropriate team members
- Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets
- Ensure adherence to WorkForce Software's established documentation standards and methodologies
- Identify opportunities to improve our product offerings based on customer feedback.
- Manage Customer expectations with relevant communication during key phases of the project life cycle
- Document and communicate out of scope requirements and delays to the appropriate team members
- Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status
- Investigate issues reported during customer testing phases, including tracking and reporting defects
- Mentor and develop team members
- Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.
- Responsible for meeting deadlines and communicating to appropriate team members any delays
- Ability to work independently and run multiple concurrent assignments on client facing engagements
- Lead meetings, communicate and document action items to appropriate team members
- Ability to pull team together and drive results without being directed
- Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization
- Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables
- Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs
- Guide and direct the project team to ensure successful delivery of the projects
- Ability to take ownership of customer engagement through all phases

**Requirements**:

- 4-6 Years experience in software implementations
- Minimum 3-5 years’ experience with programming language, preferably JavaScript and/or SQL
- Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
- Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
- Robust communication skills both written and verbal
- Possesses basic problem-solving skills
- Experience or ability to read/write SQL and write simple queries
- Knowledgeable of and understand common implementation principles and lifecycle
- Capability to exercise matur Apply on Kit Job: kitjobau.com/job/3q2td6