Store Manager - Chadstone (City of Monash)

Store Manager
- Chadstone Application Deadline: 31 May 2026 Department: Retail
- Store Manager Employment Type: Permanent
- Full Time Location: Chadstone Compensation: $71,400 / year Description We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are: You might know us as the inventors of the bath bomb, but there’s more to this family‑run company than pioneering cosmetics. We believe our business should put more back into the world, and we fight cruel practices like animal testing. The role: As a Store Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the Trainee Manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Your role also involves building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business. You assess progress towards objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility. What will you be responsible for as a Store Manager? Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor. Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives. Ensure the shop is well‑stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes. Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin. Recruit, train, and develop a diverse and talented team, ensuring they are well‑prepared to meet sales and service goals. Foster a positive work environment through effective communication, regular team check‑ins, and promoting work‑life balance. Plan and implement in‑store and external events, collaborating with the PR team to enhance the shop’s visibility and attract new customers. Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop’s unique needs. Promote safety and well‑being within the team, ensuring a secure work environment and access to support resources. Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities. Skills, Knowledge and Expertise Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring the team provides 5‑star service. Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team while balancing business needs and team morale. Teamwork: Consistently leading by example on the shop floor, working with your team to achieve top box goals and maintaining a positive, supportive environment. Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with retailers and surrounding stores. Benefits 50% discount on Lush products Profit‑based bonus Paid day off for your birthday Employee assistance programme A progressive work workplace that celebrates diversity Apply on Kit Job: kitjobau.com/job/3rpai4