Medical Receptionist (Mount Gambier)

Job Category: Health, Medical & Pharmaceutical Are you passionate about providing respectful, culturally safe support to Aboriginal communities and helping improve health outcomes through your role as a Medical Receptionist? Nunkuwarrin Yunti is the largest Aboriginal Community Controlled Health Organisation in metropolitan Adelaide. We provide a culturally protected environment for Aboriginal and Torres Strait Islander Peoples to access services, guided by our values of Caring, Community, Communication and Consistency. Nunkuwarrin Yunti is looking for a dedicated Medical Receptionist to provide respectful, client-centred support to Aboriginal and Torres Strait Islander people. Do you want to be the welcoming face that helps clients access essential health services and connect with community networks? If you’re committed to making a meaningful difference, we want to hear from you! About the Role
- Provide a high quality, qualified reception service for clients accessing Primary Care services
- Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others
- Operate in accordance with the direction of Medical Reception Guidelines
- Handle all phone enquiries and refer clients and visitors to the most appropriate person and/or service area in a swift and timely manner
- Undertake associated administrative support work
- Maintain extensive contacts with employees of Nunkuwarrin Yunti, visiting medical and professional experts and members of the public
- Ensure clients receive friendly, professional services that meet their individual needs and comply with the guidelines, policies and procedures of Nunkuwarrin Yunti
- Deliver a quality, efficient reception service to clients and callers in a skilled and courteous manner, ensuring clients are attended to in a timely manner
- Use effective listening and decision‑making skills while handling distressed or difficult clients
- Demonstrate proficient use of a multi‑line switchboard, courteously responding to all callers and taking action as required
- Maintain the reception area in a clean, tidy state, including wiping down counters, doors & windows as necessary; ensure the work area is tidy at the end of each day and any confidential material is securely stored Administrative Support Responsibilities
- Maintain and create client health files as required and ensure confidentiality of information is maintained
- Scan medical documents for Health Services into Communicare
- Liaise with drivers to ensure daily client pick‑up and returns are organised
- Receive patients and arrange consultation appointments
- Maintain the reception area and waiting area in a clean, tidy state
- Undertake other general administrative duties as required
- Participate in training for professional development and self‑care About You
- A minimum of a Certificate II in Business Administration (Medical) or a minimum 1‑3 years of experience working in a similar role.
- Excellent work ethic with impressive time‑management skills while working under minimal supervision and being able to prioritise workloads and meet deadlines.
- Excellent communication skills that can be delivered in all forms, with a demonstrated capacity to handle difficult and/or distressed clients diplomatically.
- Professional dress code and present a positive, courteous, welcoming and professional image with well‑developed interpersonal and communication skills, including written and verbal.
- Previous experience using a multi‑line switchboard working on reception and dealing with members of the public.
- Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others.
- Demonstrated capacity to handle difficult and/or distressed callers diplomatically.
- Willingness to work as part of a team and contribute in a positive manner to the work of BSSU and Health Services units and the broader objectives of NY.
- Experience in using MS Office Suite packages Desired Skills and Experience
- Experience working with Aboriginal and Torres Strait Islander organisations and communities.
- Experience in using Communicare or a similar patient information recall system.
- Experience working within the clinical field and dealing with client files and confidential information.
- Ability to support and train less experienced staff, including trainees or work‑experience students, as required. At Nunkuwarrin Yunti, you’ll be part of a purpose‑driven organisation committed to Caring, Community, Communication and Consistency in everything we do. We offer
- A culturally safe, values‑led workplace
- Child Safe Organisation commitment
- 2 weeks gifted annual leave over Christmas
- Salary packaging options to increase your take‑home pay
- Flexible working arrangements
- Ongoing professional growth and development opportunities
- An inclusive and equal opportunity workplace Current National Police Check and Working with Children Check are required. We are actively interviewing for this role as we receive applications, so please send through quickly. Ready to lead meaningful change? Apply now. NOTE: Nunkuwarrin Yunti is an Equal Opportunity Employer and open to all applicants, however we strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Nunkuwarrin Yunti is a Child Safe Organisation. Apply on Kit Job: kitjobau.com/job/3rh3au