Customer Service Officer (Naracoorte)

Overview As a Customer Service Officer, you will be the first point of contact for customers visiting our branch, creating a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, using your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing everyday queries and referring customers to specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. This is a part‑time, branch‑based role for 10 hours per week (Tuesday and Friday 9:15 am – 2:15 pm, with the ability to work additional hours to cover more days when required). Responsibilities
- Assist customers with banking transactions including cash deposits and withdrawals
- Maintain accurate cash handling and ensure end‑of‑day balancing
- Educate customers on digital platforms such as online banking and the mobile app
- Identify opportunities to improve customers’ financial well‑being through tailored solutions
- Ensure compliance with regulatory requirements and internal policies Qualifications
- Customer Service Experience: ideally in a customer‑facing role
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
- Personality: an energetic personality coupled with a genuine passion for helping people
- Resilience: ability to remain calm and composed while handling challenging situations
- Adaptability: the will to learn and adapt to new banking procedures and technologies No banking experience? No problem. You will receive comprehensive training on our banking products and services and receive hands‑on guidance and resources to help you master everything you need to flourish in your new role. Advantages
- Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help you grow your career within the bank
- Opportunities to give back to the community through volunteering initiatives Equal Opportunity We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqwat