Operations Manager Disability Company (Mudgeeraba)

Operations Manager (NDIS & Field Services) – 15 hrs/week | Hybrid Remote The National Carer Network delivers two core service streams:
- Disability Support (NDIS)
- Maintenance, lawn mowing, acreage mowing & property services We are seeking a proactive, systems‑driven Operations Manager who can coordinate staff, streamline invoicing, manage client communications, and support the business to grow safely and sustainably. This role is ideal for someone who sees the big picture, builds structure, and enjoys improving processes so the business runs smoothly. About the Role
- 15 hours per week, with the option to expand to 20–25 hours if the fit is right Flexibility for school hours
- One weekly in‑person meeting, with the remainder of the work completed remotely
- Flexible hours, outcome‑focused, and suited to someone who can self‑manage Key Responsibilities Scheduling & Workforce Coordination
- Schedule carers, maintenance workers, lawn‑mowing and acreage teams
- Manage roster changes, cancellations, and staff availability
- Ensure smooth service delivery across both business arms Administration & Systems
- Chase up outstanding invoices and ensure timely payment
- Prepare local accounts and streamline invoicing workflows
- Maintain insurance records and ensure compliance documentation is up to date
- Implement systems that safeguard clients and protect the business
- Identify inefficiencies and introduce improvements that support growth Client Communication & Business Support
- Answer incoming calls and provide professional customer service
- Respond to emails promptly and accurately
- Prepare and issue quotes for NDIS and maintenance services
- Support onboarding of new clients and workers
- Manage basic social media posting to promote services and generate new business NDIS Knowledge & Compliance
- Understand and apply the NDIS Price Guide
- Ensure quotes, invoices, and service bookings align with NDIS rules
- Maintain audit‑ready documentation and support compliance processes Growth & Strategy
- Identify opportunities to streamline operations
- Support development of recent service offerings
- Improve client experience Job Type: Contract Contract length: 12 months Pay: $27.15 – $50.00 per hour Benefits:
- Work from home Work Location: Hybrid remote in Mudgeeraba QLD 4213 Apply on Kit Job: kitjobau.com/job/3pyy56