Customer Service Consultants (Mulgrave)

**Job description**: Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric driven customer care consultants to join the team.

As a customer care consultant, you will receive inbound calls and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers.

**Your responsibilities will include but not be limited to**:

- Provide exceptional customer service supporting customers.
- Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach.
- Asking clear questions, actively listening, and providing clear instructions to assist customers.
- Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.

**Who we look for**:

- Experience in customer service whether customer facing or over the phone
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
- Ability to empathise and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
- Confidence in navigating multiple systems while talking to a customer.
- Excellent organizational, time management and data entry skill.

**You will be rewarded with**:

- Opportunity to establish successful career
- Outstanding working environment
- Full training provided in the Eastern Suburbs.
- Fri between 7am -7pm with a mid-February start! Apply on Kit Job: kitjobau.com/job/3qhlur