Client Liaison Executive (Mulgrave)

We Are CarlisleCarlisle Homes is a proud, Australian-owned business with a mission to make lives better. The pride in our brand comes from the impact that we have in building homes for Australian families. What we do is special, building homes, strengthening communities, and being part of creating a new Victoria is something we wear with pride. The opportunity we have to enrich the lives of our customers resonates deeply with our people and is a responsibility that we do not take lightly. Our focus on ‘quality over quantity has provided Carlisle with strong foundations to reach the heights of success that the company is well respected for today, both within our industry and as a reputable employer on the national stage. We are looking for a customer-focused and resilient Client Liaison Executive who will join our dynamic operations team. In this role, you will be responsible for coordinating client information from sales to house settlement, as well as providing exceptional customer service throughout their building journey. In this role, you will be responsible for the following:

- Scheduling and facilitating contract, settlement and other required appointments with clients
- Preparing and following up of relevant documentation
- Continuously providing updates to clients both before and during construction
- Working cohesively with relevant departments, including different levels of management, to achieve business outcomes
- Liaising with external suppliers and coordinating client variations when required
- Maintaining service levels by meeting key performance indicators We are ideally seeking candidates with:

- Customer service experience within the residential construction industry, with the proven ability to build and maintain strong relationships
- Excellent time management and organisational skills
- A passion for customer service
- Outstanding communication skills with the proven ability to deal with all types of people
- Proficient computer skills Carlisle perks! As a named Great Place to Work (not once, but five times!) our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks:

- An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonus
- Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more!
- Ongoing learning and development opportunities to help you reach your full potential – whether through our highly engaging and interactive e-learning platform or formally recognised courses, we’re here to encourage your long-term growth
- Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day – an extra day off before Melbourne Cup!
- Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
- Parties, award nights, mid-year/end of year events, Family Fun Day… you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team.
- Brand recent office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court! If you're seeking a challenging workplace, focused on excelling as an individual and working in a vibrant team then this could be the role for you! Apply on Kit Job: kitjobau.com/job/3rm4p8