Service Advisor (Muswellbrook Shire Council)

Wideland Group is one of the largest and most diverse privately‑owned dealership groups in regional Australia with branches throughout New South Wales and Queensland. If you’re a high‑performing Service Advisor looking for a stronger platform to grow, or a Service Receptionist ready to take the next step, this is a rare opportunity to accelerate your career without the typical big‑dealership pressures or unrealistic expectations. This position is based at our Toyota and Isuzu Ute dealership in Muswellbrook; you’ll play a key role in the smooth and profitable operation of the Service Department. This role suits someone who enjoys being hands‑on, has strong attention to detail, can effectively multi‑task, and takes ownership of both customer satisfaction and overall performance. Key Responsibilities
- Support the day‑to‑day operations of the Service department, ensuring a seamless and frictionless customer experience
- Manage service bookings, workflow, quoting and job costing, with a clear focus on maximising efficiency and labour recovery
- Understand customer expectations and consistently deliver on commitments, keeping customers informed throughout the process
- Assist with warranty processing in line with manufacturer requirements and compliance standards About You
- Experience as a Service Advisor or Service Receptionist within a dealership or workshop environment (highly regarded)
- A solid team player who can also operate autonomously
- Excellent communication and relationship‑building skills
- A customer first mindset with a proactive approach
- Strong organisational skills with a strong attention to detail If you’re looking to step away from the big‑dealership grind, join a supportive team, and build a rewarding career while enjoying life in the beautiful Upper Hunter Valley, we’d love to hear from you. Only applicants with relevant experience and full Australian working rights will be considered. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r1hjk