Practice Manager (Muswellbrook Shire Council)

Practice Manager – GP Clinic We are seeking a passionate, highly capable, and results‑driven Practice Manager to join our dynamic GP clinic in Muswellbrook Doctors. As our Practice Manager, you will play a pivotal role in driving the operational success, financial performance, and patient care standards of the clinic. You will lead and support a team of dedicated nurses and medical receptionists while working collaboratively with the general practitioners and Doctors & Co. management team to ensure the smooth, compliant, and profitable running of the practice. If you are an experienced leader committed to healthcare excellence and team empowerment, we would love to welcome you on board. Key Responsibilities Leadership & People Management
- Lead, mentor and manage multidisciplinary teams including GPs, nurses, and administrative staff
- Foster a positive, high‑performance workplace culture
- Oversee recruitment, onboarding, rostering, and performance management
- Manage staff training, development and compliance requirements Clinical Governance & Compliance
- Ensure compliance with RACGP standards, Medicare regulations, and accreditation requirements
- Maintain infection control standards and workplace health & safety protocols
- Oversee emergency preparedness and crisis management procedures
- Ensure adherence to privacy laws and healthcare legislation Operations & Practice Efficiency
- Ensure smooth patient flow, appointment scheduling, and optimal utilisation of GP sessions
- Monitor and improve practice workflows to reduce wait times and enhance patient experience
- Manage rostering, leave planning, and staffing coverage
- Oversee facility maintenance and medical supply procurement Financial & Business Management
- Manage budgets, payroll oversight, and cost control initiatives
- Monitor Medicare billing, revenue cycle management, and reconciliation processes
- Track monthly performance targets and financial KPIs
- Support business growth initiatives aligned with group objectives
- Assist with health promotion and preventive care strategies to optimise patient outcomes Patient Experience & Community Engagement
- Handle patient feedback and complaints professionally
- Promote culturally safe and inclusive healthcare services
- Support programs for diverse community groups including aged care, adolescents, migrants/refugees, and Aboriginal and Torres Strait Islander communities Technology & Reporting
- Oversee use of Practice Management software (Pracsoft, Medical Director, Best Practice)
- Ensure accurate Medicare item billing and compliance
- Use data analytics to drive informed business decisions and improve operational performance About You You are an advocate for safety, compassion, and skilled integrity within the workplace.
- Minimum 2+ years’ experience in Practice or Office Management (GP clinic experience highly preferred)
- Strong knowledge of Medicare billing, compliance and healthcare regulations
- Proven leadership experience within a medical or healthcare environment
- Excellent analytical and problem‑solving skills
- Strong communication and negotiation abilities
- Experience managing accreditation processes
- CPR/Triage training (desirable)
- Experience in complaint handling, emergency management, infection control and medical waste handling
- A collaborative, solution‑focused approach with a commitment to continuous improvement #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqcmv