Front Office Manager Nambucca Heads

Welcome to Elysium Noosa Resort , an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, the resort has been thoughtfully reimagined across every guest touchpoint – from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.

Job Description

Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards.

Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives.

Ensure seamless guest arrivals and departures through effective room allocation and front desk management.

Manage and optimise Front Office systems, reporting, and daily operational processes.

Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.

Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.

Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.

Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.

Qualifications

2 years’ experience in a leadership role within Front Office or a similar workplace.

Demonstrated leadership experience within the customer service industry.

Robust background in Front Office procedures and Opera PMS.

Experience with forecasting, budgeting and Revenue Management principles.

Proven experience managing rosters and costs to achieve budgets and targets.

Demonstrated ability to coach, mentor, develop and inspire teams.

Perks

30% discount on food and beverage at Accor properties worldwide.

Generous accommodation discounts across 4,500+ properties in over 110 countries.

Career mobility across Accor’s global brand portfolio.

25% discount in our signature Restaurant Cibaria & Bar Capri.

Immediate commencement.

Access leading training platforms like Accor Academy to advance your career and skills.

Salary starting from $90k + Superannuation.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3pwv89