Veterans Compensation Advocate — Entry Level (Hybrid) …, Narrabri West

Use your skills to make a meaningful difference to the lives of veterans and their families.13th May, ****A century of support and innovation Our people and culture reflect our purpose – to support veterans and their families through care,commemorationand camaraderie.After more than a century, this purpose is as strong as ever. Andwe'refulfilling it in ever-evolving ways – like providing life-changing support services, funding world-first research and using advanced technology to help more veterans through better methods.We're a dynamic, not-for-profit organisation delivering innovative programs and initiatives for veterans ortheir families. Whether they need employment, emergency financial aid, online health and wellbeing resources or social connection activities, our award-winning services and partner programs deliver real, lasting outcomes.Powered by Australia's most successful prize home lottery, we have the resources to reach our ambitious goals. As a member of our team,you'llhave access to advanced technology, skilled co-workers, interestingprojectsand the opportunity to expand your career.And most importantly,you'llbe making a real difference in the lives of veterans and their families.Why work at RSL Queensland:Open, supportive, empowering, and deeply purpose driven —that'show our team describes working at RSL Queensland. While this role enjoys some flexibility, it is designed to be highly connected and collaborative.You'llbenefitfrom a hybrid working model, with greater flexibility available as you build capability in the role, balanced with time onsite to support learning,connectionand team collaboration.This provides you the best of both worlds:The energy, creativity,connectionand momentum that come from being in the room with high performing colleaguesThe ability to build deep relationships across the businessRealtime alignment with senior leaders and team membersA hybrid balance that still supports your lifestyle and wellbeingBeing together on-site is a big part of how we deliver high quality, insight driven work — andit'ssomething our leadership team genuinely values.13th May, ****A century of support and innovation Our people and culture reflect our purpose – to support veterans and their families through care,commemorationand camaraderie.After more than a century, this purpose is as strong as ever. Andwe'refulfilling it in ever-evolving ways – like providing life-changing support services, funding world-first research and using advanced technology to help more veterans through better methods.We're a dynamic, not-for-profit organisation delivering innovative programs and initiatives for veterans ortheir families. Whether they need employment, emergency financial aid, online health and wellbeing resources or social connection activities, our award-winning services and partner programs deliver real, lasting outcomes.Powered by Australia's most successful prize home lottery, we have the resources to reach our ambitious goals. As a member of our team,you'llhave access to advanced technology, skilled co-workers, interestingprojectsand the opportunity to expand your career.And most importantly,you'llbe making a real difference in the lives of veterans and their families.Why work at RSL Queensland:Open, supportive, empowering, and deeply purpose driven —that'show our team describes working at RSL Queensland. While this role enjoys some flexibility, it is designed to be highly connected and collaborative.You'llbenefitfrom a hybrid working model, with greater flexibility available as you build capability in the role, balanced with time onsite to support learning,connectionand team collaboration.This provides you the best of both worlds:The energy, creativity,connectionand momentum that come from being in the room with high performing colleaguesThe ability to build deep relationships across the businessRealtime alignment with senior leaders and team membersA hybrid balance that still supports your lifestyle and wellbeingBeing together on-site is a big part of how we deliver high quality, insight driven work — andit'ssomething our leadership team genuinely values.What else makes us great:Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving advantages on topExtensive training/development opportunitiesBring your whole authentic self to work each day and be part of a supportive environmentYou'regifted 3additionaldays of leave at Christmas! Financial support and study leave to undertake higher educational courses related to workWork in an environment that values all voices – have an influence, be the difference! Benefits Hub that includes lifestyle discounts from hundreds of leading stores and servicesNow, a bit about the role:As a Compensation Advocate(T/L1), you will support veterans and their families through compensation claims and appeals processes with the Department of Veterans' Affairs.This is a highly structured, administration and case management-focused role, where accuracy, organisation and consistency are key.Based inourStafford office, you will work to:Prepare andsubmitcompensation claims in line with legislative and policy requirementsManage andmaintaindetailed client records using CRM systemsCoordinate case files, documentation and supporting evidenceMonitor claim progress and providetimelyupdatesLiaise with internal teams and external stakeholdersSupport veterans through complex situationsYou will be supported through structured onboarding and training, including completion of the Advocacy Training and Development Program (ADTP), and will gradually build capability before independently managing cases.What'srequiredto succeed:To succeed in this role, you will thrive in a structured environment and be comfortable working with detailed processes and information.You will bring:Experience in administration,case management, or similar environmentsStrong attention to detail and the ability to manage complex information accuratelyThe ability to learn, interpret and apply legislation and policyConfidence in handling sensitive or challenging conversationsEmotional resilience and the ability tomaintainprofessional boundariesA proactive and curious mindset, with a willingness to learn and ask questionsStrong communicationskills and the ability to work collaboratively within a teamYou do not need prior advocacy experience — full training will be provided.Embracing collaboration and innovation, we work as one to lead the change veterans need.We'renot afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.If this is an opportunity that excites you, please applytoday.We'llclose applications when we find the right person, sotake actiontoday.Apply For Job #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qkxsa