Control Room Operator / Security Officer / Security Guard …, City of Gold Coast

Full Time Prospect
- Pacific Fair As an Assetlink Security Team Member, you are a frontline ambassador and a trusted presence, not just a number on a roster. What We Offer You Training, Growth & Career Pathways
- Industry-leading onboarding and refresher training
- Ongoing upskilling and professional development
- Explicit pathways into senior, specialist, and leadership roles
- Opportunities across multiple sites and states
- One of Australia’s most diverse and inclusive workplaces
- Supportive leadership and strong on-site teams
- A company that looks after you on shift and off shift
- Modern incident reporting and digital platforms
- Smarter communication tools and systems
- Reward and recognition programs
- Family-oriented and wellbeing support
- Free uniforms
- A protected, respectful, and professional working environment Become the face of safety and customer care. You’ll play a key role in ensuring every person who enters the centre feels safe, welcome, and supported. What You’ll Do This is more than a security role, it’s a role with purpose and impact. Your day-to-day responsibilities will include:
- Providing a strong security presence with exceptional customer service
- Supporting tenants, guests, and visitors professionally
- Conducting foot patrols and proactive safety awareness
- Managing access control and responding to client requests
- Responding confidently to incidents, alarms, and emergencies
- Building positive relationships with retail partners and centre management
- Completing transparent incident reports and daily logs using digital systems
- Maintaining a high standard of presentation and communication To be considered for an opportunity with Assetlink Services, you must be able to demonstrate that you have the skills, experience & appropriate certification within the following areas:
- Current NSW Full Security Licence, including crowd control where applicable
- Assisting contractors with sign-in and compliance
- Managing CCTV cameras, tracking targets and identifying potential persons of interest
- Respond to alarms inside the control room and effectively manage the staff during an emergency
- Use of computer to lock and unlock doors across the centre
- Answer phone calls from customers and tenants and respond accordingly to issues they raise
- Apply First Aid Certificate
- Provide a cardiopulmonary resuscitation (CPR) Certificate
- Previous experience in Retail Security is welcomed but not essential
- Confident interpersonal and communication skills (written & verbal)
- The confidence and ability to take ownership of the service delivery which comes under your control
- The ability to complete reports using various platforms
- Excellent presentation, well-groomed and corporate-appropriate
- High-level problem-solving skills
- Ability to respond to emergency situations
- Valid work rights in Australia Retail security experience is an advantage, but not essential. We invest in training the right people with the right attitude. Ready to Join a True Employer of Choice? If you’re a motivated, community-minded professional who wants stability, growth, and a workplace that genuinely values its people, we want to hear from you. Apply now and become part of a company that invests in your future from day one. Assetlink Licences: NSW M/L: &

QLD M/L: &

SA ISL:

VIC M/L: S WA M/L: 75418 ACT M/L: &

NZ M/L: PSPLA /2018 #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qtny6