Service Advisor Mazda (City of Gold Coast)

- Join one of the largest automotive dealership networks
- Access hundreds of discounts using our exclusive reward platform Guaranteed weekly base earnings plus healthy commissions and a car on offer We are now recruiting for a Service Advisor to join the team at Southport Mazda. About the opportunity: This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:
- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs
- Ongoing training and development. If you have the desire to grow we will get you there About you: To succeed in this role, you’ll bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy workplace. You will demonstrate:
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required
- Someone who can work autonomously but thrives when part of a team
- Love a fast paced, yet fun environment Benefits: This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access hundreds of discounts using our exclusive reward platform
- Join a company that continues to grow and expand in the Auto industry
- Paid parental leave to support you and your family Southport Mazda was established in 1985 and is proud to be supporting the Gold Coast community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qtu49