Luxury Travel Consultant – Customer Experience Remote City …, City of Gold Coast

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

Provide responsive and qualified customer support via phone, email, and online messaging

Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations

Communicate essential travel details, documentation requirements, and agency guidelines

Monitor bookings to ensure accuracy and follow up to confirm client satisfaction

Resolve client questions or concerns with care and a solutions-focused mindset

Maintain organized records and update internal systems as needed

What We’re Looking For

Strong communication and interpersonal skills

Customer service experience in travel, hospitality, or a related field preferred

Ability to work independently in a remote setting

High level of organization and attention to detail

Comfortable using digital tools, booking platforms, and communication software

Passion for travel and creating positive client experiences

Why Join Us

Fully remote position (work from anywhere within approved locations)

Flexible work schedule options

Career development and advancement opportunities

Travel-related perks and industry discounts

Collaborative and supportive team culture with training provided

Equal Prospect Employer

Prestige Travel Agency by Mich is proud to be an equal chance employer and welcomes applicants from diverse backgrounds.

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