Reservations Agent - Part Time (City of Gold Coast)

Address: VX
- Gold Coast (SFPPB), 31 Hamilton Avenue, 4217 FIT Bookings Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries. Group Reservations Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met. Inbound Reservations Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups. Customer Service Excellence Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process. Collaboration Work closely with other departments (Front Desk & C&E;) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed. Problem-Solving Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally. Flexibility and Learning Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods. Qualifications
- Prior experience in a reservations role. (Hotel Industry would be highly desirable).
- Excellent communication and interpersonal skills, with a strong customer-focused attitude.
- Strong organizational skills and the ability to multitask in a fast-paced workplace.
- Ability to work independently and as part of a team.
- Proficiency with reservation systems and software (experience with Opera is a plus).
- A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
- Attention to detail and problem-solving skills. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r1g7m