Reservations Agent - Part Time (City of Gold Coast)

Responsibilities
- FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
- Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
- Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
- Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
- Collaboration: Work closely with other departments (Front Desk & C&E;) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed.
- Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
- Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods. Qualifications
- Prior experience in a reservations role. (Hotel Industry would be highly desirable).
- Excellent communication and interpersonal skills, with a strong customer-focused attitude.
- Robust organizational skills and the ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Proficiency with reservation systems and software (experience with Opera is a plus).
- A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
- Attention to detail and problem-solving skills. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r1j3k