Travel Customer Representative/remote City Of Gold Coast, City of Gold Coast

Overview

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.

Assist with travel bookings, changes, cancellations, and special requests.

Provide accurate information about destinations, travel documents, and agency policies.

Follow up with clients to confirm trip details and satisfaction.

Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

Excellent verbal and written communication skills.

Solid customer service experience (preferably in travel or hospitality).

Organized, dependable, and proactive with a high attention to detail.

Comfortable with technology and quick to learn booking platforms and systems.

Passion for travel and helping others plan unforgettable experiences.

Perks

100% work from home with flexible scheduling.

Opportunities to growth within the agency.

Travel perks and exclusive industry discounts.

Supportive team setting with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4r3e