Personal Banking Advisor - Southport, QLD (City of Gold Coast)

Job Description As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide tailored banking solutions. You will utilize your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and refer them to specialised Banking teams when necessary. This is a part‑time, branch‑based role of 20 hours per week, typically from 9am to 4:45pm, with days to be agreed upon with the successful candidate. Requirements
- Customer service and sales experience, ideally in a customer‑facing or phone‑based role, with experience working to targets.
- Resilience and the ability to remain calm and composed whilst managing challenging situations.
- Comfortable working toward sales/referral targets and calling customers over the phone.
- Numerical capability, with proficiency in cash handling and counting, and the ability to complete financial transactions with accuracy.
- An energetic personality coupled with a genuine passion for helping people.
- Willingness to learn and adapt to new banking procedures and technologies. No banking experience? No problem. Your vibrant personality, eagerness to learn, and commitment to delivering exceptional customer service will help you excel in this role. You will receive comprehensive training on our products and services, and you’ll benefit from ongoing support from your team. Benefits & Training We provide tailored learning and development opportunities, as well as a supportive setting to grow your career within the bank. Benefits include:
- Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates.
- A variety of leave options, including Culture, Lifestyle, and Wellbeing leave.
- Opportunities to give back to the community through volunteering initiatives.
- Additional support for veterans, Indigenous Australians, and the neurodiverse community. Inclusion Statement We welcome everyone – no matter your age, gender, background, or abilities. We are committed to creating a supportive and inclusive community. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7dxz