Vet Front Desk Lead Flexible Part Time Client Care Gold …, City of Gold Coast

Client Care Coordinator – Vet Happiness | Redland Bay | Part Time (20 hours per week) About the Role As our Client Care Coordinator, you'll be the first point of contact for our clients and their pets, creating a warm and welcoming experience from the moment they walk through the door. Reporting to the Practice Manager, you'll play a key role in coordinating care, supporting the veterinary team, and keeping our clinic running smoothly. Key Responsibilities
- Provide outstanding client service in a busy front‑facing role
- Coordinate patient care and priorities with the veterinary team
- Manage appointment bookings and scheduling systems
- Educate clients on services, wellness programmes, and treatment options
- Handle accounts including estimates, invoicing, and payment processing
- Maintain accurate records, reminders, and recall systems
- Ensure compliance with privacy and workplace health & safety standards
- Support marketing activities, including social media and campaigns
- Keep reception and waiting areas clean, organised, and welcoming About You
- Experience in a client‑facing role within a veterinary or medical setting
- Robust organisational and multitasking skills
- Confident communicator with excellent verbal and written skills
- Compassionate, friendly, and calm under pressure
- High attention to detail and administrative accuracy
- A genuine love for animals and commitment to their wellbeing What We Offer
- A supportive, friendly, and close‑knit team culture
- A varied and engaging role where no two days are the same
- Versatile working hours for the right candidate
- Ongoing training and professional development opportunities
- Team incentives and recognition programmes
- Staff discounts on veterinary services and products
- A positive workplace focused on wellbeing and work‑life balance We are looking for part‑time hours: Monday 8:00am – 4:00pm, Wednesday 9:00am – 2:00pm, Friday 8:00am – 4:00pm. Flexible schedule can be considered for the right candidate. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8728