Guest Service Agent (City of Gold Coast)

Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, including Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, offering boundless opportunities to thrive and succeed. We are committed to investing in your skills to support your career growth and advancement, fostering an outstanding workplace culture. About the Role Avani Broadbeach Residences is looking for a part‑time Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. Your welcoming presence will make guests feel right at home, guiding them through their stay, from smooth check‑ins and check‑outs to sharing local tips on attractions and eateries. Key Responsibilities
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change)
- Part‑time position, minimum 20 hours per week
- Rotating roster across Monday to Sunday.
- Shift times include: 6am
- 2pm, 2pm
- 10pm Hourly Rates (excluding superannuation) Monday
- Friday: $26.70 per hour Saturday: $33.38 per hour Sunday: $40.05 per hour Qualifications
- Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and skilled presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. What We Offer
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support. Employment Eligibility Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r9dua