Travel Experience Specialist Luxury & Leisure Remote …, City of Gold Coast

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms

Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests

Provide accurate and timely information regarding destinations, travel requirements, and agency policies

Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction

Proactively follow up with clients before and after travel to ensure a positive experience

Address client concerns or issues with empathy, professionalism, and solution-oriented thinking

Maintain clear documentation and update booking systems as required

Qualifications & Skills

Excellent verbal and written communication skills

Robust customer service background (travel, hospitality, or service-related experience preferred)

Highly organized with robust attention to detail

Comfortable using technology and learning new booking platforms and systems

Reliable, proactive, and able to manage multiple client requests efficiently

Genuine interest in travel and helping clients plan memorable experiences

What We Offer

100% work from home setting

Flexible scheduling options

Opportunities for professional growth within the agency

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.

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