Reservations Agent Part Time City Of Gold Coast, City of Gold Coast

Address: VX
- Gold Coast (SFPPB), 31 Hamilton Avenue, 4217

FIT Bookings

Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.

Group Reservations

Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.

Inbound Reservations

Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.

Customer Service Excellence

Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.

Collaboration

Work closely with other departments (Front Desk & C&E;) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed.

Problem-Solving

Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.

Flexibility and Learning

Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

Qualifications

Prior experience in a reservations role. (Hotel Industry would be highly desirable).

Excellent communication and interpersonal skills, with a solid customer-focused attitude.

Robust organizational skills and the ability to multitask in a fast-paced setting.

Ability to work independently and as part of a team.

Proficiency with reservation systems and software (experience with Opera is a plus).

A proactive and flexible approach to work, with a willingness to take on a variety of tasks.

Attention to detail and problem-solving skills.

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