Field Service and Installation Technician Role (City of …, City of Gold Coast

Matthews Australasia Pty Ltd Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, inspection systems, and integrated production technologies that keep customer production lines running smoothly. We support customers across food & beverage, manufacturing, logistics, and industrial sectors, providing high-quality technical service and reliable 24/7 support. Our team is passionate about technology, safety, customer relationships, and delivering a high first-time fix rate. We’re looking for a technically robust, customer-focused Field Service & Installation Technician based in Victoria to primarily support our customers across Victoria, South Australia and Tasmania. This role is ideal for someone who enjoys travel, variety, autonomy, and building strong customer partnerships. Why You Will Love Working For Matthews

- Company vehicle, fuel card, tools, laptop & mobile phone
- On-call allowance and overtime opportunities
- Strong onboarding and ongoing technical training
- Exposure to advanced coding, labelling, inspection, PLC & data capture systems
- Supportive team culture with long-term career development opportunities
- Competitive salary package

About The Role This is a field-based role responsible for supporting customer sites across Victoria, South Australia and Tasmania, including regular intrastate and interstate travel. Travel is a core component of this role, and flexibility to attend customer sites at short notice is essential. You’ll install, commission, service, and maintain specialised Matthews equipment across a wide range of production environments. Working across mechanical, electrical, and software-driven systems, you’ll support PLC-controlled equipment and integrated data capture solutions. You’ll enjoy variety, independence, and direct customer engagement while troubleshooting and resolving technical issues in fast-paced manufacturing environments. Key responsibilities

- Service, and maintain Matthews equipment
- Diagnose and repair mechanical faults
- Perform preventative and corrective maintenance
- Provide professional on-site and phone support communication to customers
- Install and commission new equipment
- Train customer operators on equipment use
- Complete service reports and job documentation accurately
- Manage tools, spare parts, and vehicle stock
- Work safely in line with WHS requirements
- Participate in an on-call roster as required

What we’re looking for

- Willingness to travel frequently across South Australia and Tasmania
- Strong mechanical aptitude and hands-on troubleshooting skills
- Excellent customer service and communication skills
- Ability to work autonomously and manage your time effectively
- Willingness to learn new technology and systems
- Comfortable working across different customer sites
- Current Australian driver’s licence

If you’re technically minded, enjoy travel, thrive on variety, and take pride in delivering high-quality customer support across a large territory, we’d love to hear from you. Apply now #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3reydj