Retention Strategist - DTC eCommerce (Australia, Remote) …, City of Gold Coast

Are you looking to join an elite eCommerce Growth Agency with a strong culture and a real progression path? We hope so. And if you’re the Retention Strategist A-Player we’re looking for… we’ll do exceptional work together. This is a fully remote role. We are the US & Australia’s premiere eCommerce Growth Agency and a Premium Klaviyo, Google + Meta Partner, working with elite DTC brands across North America and Australia. In the last three years we’ve grown into a 90+ person global team and picked up awards along the way:
- Anthill’s Top 100 Coolest Companies
- AFR 100 Fast Starters
- Top 100 Young Entrepreneurs
- Finalists for multiple growth awards Our reputation was built on world-class social advertising. Our future is built on multi-channel growth , and Retention (Email/SMS) is now a critical engine in our Growth Model. We partner with amazing eCommerce brands like Mister Zimi, July, Silly George, Geedup, Swankaposh, Alpha Lion, and dozens more. We’re growing rapid — and Retention is becoming one of the most strategically important teams inside the agency. What We’re Looking For With a focus across Fashion, Apparel, Beauty, Health, Jewelry, and Lifestyle brands — we’re searching for a Retention Strategist who isn’t just a Klaviyo operator, but a true growth partner. Someone who can:
- Improve LTV , not just “run flows”
- Improve repeat demand and customer value
- Spot problems before they happen (deliverability, list decay, TTSO, revenue mix)
- Bring commercial clarity to every meeting
- Run tests with a real hypothesis and success metric
- And document results into “Braggable Wins” that fuel agency authority If you only want to “send campaigns,” this job is not for you. If you want to grow brands , you’ll love this. Why This Role Matters We’re evolving from a channel-based agency → a profit & lifecycle growth partner. Your role is to turn lifecycle marketing into:
- Increased customer lifetime value
- Faster repeat purchases
- Stronger contribution margin
- Support for paid acquisition scale
- Profit stability for our clients You are not an isolated channel. You are part of the client’s growth engine. What You Will Do: Lifecycle Strategy & Execution
- Build, optimize, and scale email/SMS flows and campaigns
- Design post-purchase and LTV journeys that drive true repeat demand
- Manage segmentation, behavioral triggers, predictive audiences
- Maintain balanced flow vs campaign revenue share
- Maintain list health & deliverability (non-negotiable expectation) Data Analysis & Commercial Insight
- Analyze performance across Klaviyo, Shopify, and Hiro Analytics #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfdhc