Guest Service Agent (Gold Coast) (City of Gold Coast)

Mantra Crown Towers is located in Surfers Paradise, the heart of Queensland's Gold Coast region. Conveniently located a short walk from the light rail, the property consists of up-to-date one, two and three bedroom apartments and is a drawcard for family holidaymakers with four pools, including waterslides and even a pirate ship on site. Have fun in your own free time by visiting the many shopping, dining, and entertainment options in Surfers Paradise or enjoy the fresh air, sea, and sand with the beach only 100m away from the hotel. Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
- Communicate with guests and colleagues to ensure cohesive collaboration.
- Conquer challenges alongside guests, transforming dilemmas into success stories.
- Promote hotel amenities and services by having a deep understanding of products and offerings.
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
- Display proficiency in accurately handling reservations and managing guest accounts. Skills and Experience
- Previous experience in hotel front desk operations is a valuable asset.
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
- Proficiency in both written and verbal communication.
- Available to work a variety of shifts, including nights, overnights, weekends, and public holidays as required. Benefits Accor Advantages: ALL Heartist Membership – Take advantage of discounts on accommodation and food. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rimr7