Silvus International Field Service Representative – …, City of Gold Coast

Responsibilities
- Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
- Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
- Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
- Independently conduct on‑site and remote technical support, including field system diagnostics, network configuration, and optimization.
- Lead product demonstrations, evaluations, and long‑duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.
- Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
- Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
- Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
- Utilize advanced problem‑solving skills to identify, analyze, and resolve field failures and performance issues.
- Lead customer engagement and influence technical decision‑making through deep product expertise and communication of competitive advantages.
- Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
- Contribute to the development of internal best practices and process improvements for customer support and deployment success.
- Travel up to 75% of the time and work on‑site at the customer's location. Qualifications
- Completion of secondary education (e.g., GCSEs, equivalent national qualification; high school diploma or GED) is required.
- A degree in a technical field is preferred.
- Minimum 1–3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement setting, with a minimum of 1–3 years as an FSR or equivalent customer‑facing technical role.
- Solid knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
- Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
- Exceptional written and verbal communication skills.
- Basic proficiency in English (reading and writing) is required.
- Excellent organizational skills and attention to detail.
- Must be based in Australia.
- Willingness to travel to potential conflict areas in support of radios.
- All employment is contingent upon the successful clearance of a background check. Preferred Knowledge, Skills, and Abilities
- Experience with radio frequency test equipment (spectrum analyzers, signal generators).
- Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking.
- Familiarity with Linux environments, scripting, or C/C++ programming.
- Previous military experience in a communications or technical role. Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3riolt