Global Customer Success Specialist (Melbourne Based) (Gold …, City of Gold Coast

Company We are Vecos, a global leader in smart locker systems dedicated to enabling dynamic working environments worldwide. Role Overview Global Customer Success Specialist based in Melbourne. The role involves being the primary point of contact for international clients and partners across the Asia Pacific region, with occasional support for European and U.S. clients. Responsibilities
- Serve as the main point of contact for international APAC clients and partners, including occasional support for EU and U.S. clients.
- Handle customer requests across optimization, advice, restructuring, and problem resolution for hardware and software.
- Draft and manage Service Level Agreements (SLAs).
- Train clients and partners on Releezme software.
- Manage daily support requests and lead small customer‑focused projects.
- Support the Melbourne‑based team. Qualifications
- Excellent verbal and written communication skills.
- Ability to explain technical solutions simply.
- Fluency in English; other language skills are a plus.
- Strong analytical and problem‑solving skills with attention to detail.
- Proactive, independent mindset with a customer‑first attitude.
- Comfortable with work from home and occasional travel.
- Team spirit, flexibility, and ability to switch between tasks.
- Bachelor’s degree in business, IT or related field.
- Commercial‑technical background or affinity with IT, tech and electronics is a bonus.
- Experience with Microsoft Office (Word, Excel, PowerPoint, PowerBI) and general software proficiency. Benefits
- Full‑time (40 hrs/week) or part‑time with negotiable hours.
- 2‑3 week onboarding program in the Netherlands.
- Competitive salary and excellent working conditions.
- Work with two Melbourne‑based colleagues supporting the APAC market.
- Dynamic international team with cross‑continent collaboration.
- Flexible working arrangements supporting work‑life balance.
- Growth potential in responsibilities and salary. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3riyec