Vet Front Desk Lead Flexible Part Time Client Care Gold …, City of Gold Coast

Client Care Coordinator – Vet Happiness | Redland Bay | Part Time (20 hours per week)

About the Role

As our Client Care Coordinator, you'll be the first point of contact for our clients and their pets, creating a warm and welcoming experience from the moment they walk through the door. Reporting to the Practice Manager, you'll play a key role in coordinating care, supporting the veterinary team, and keeping our clinic running smoothly.

Key Responsibilities Provide outstanding client service in a busy front‑facing role Coordinate patient care and priorities with the veterinary team Manage appointment bookings and scheduling systems Educate clients on services, wellness programmes, and treatment options Handle accounts including estimates, invoicing, and payment processing Maintain accurate records, reminders, and recall systems Ensure compliance with privacy and workplace health & safety standards Support marketing activities, including social media and campaigns Keep reception and waiting areas clean, organised, and welcoming

About You Experience in a client‑facing role within a veterinary or medical setting Robust organisational and multitasking skills Confident communicator with excellent verbal and written skills Compassionate, friendly, and calm under pressure High attention to detail and administrative accuracy A genuine love for animals and commitment to their wellbeing

What We Offer A supportive, friendly, and close‑knit team culture A varied and engaging role where no two days are the same Versatile working hours for the right candidate Ongoing training and career development opportunities Team incentives and recognition programmes Staff discounts on veterinary services and products A positive workplace focused on wellbeing and work‑life balance

We are looking for part‑time hours: Monday 8:00am – 4:00pm, Wednesday 9:00am – 2:00pm, Friday 8:00am – 4:00pm. Versatile schedule can be considered for the right candidate. J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rlgoy