Service Administrator Gold Coast (City of Gold Coast)

CEA is the leading distributor for world‑renowned capital equipment brands SANY, Atlas Copco, Ditch Witch, JCB and Dynapac. Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors. Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base. PART OF THE CFC GROUP OF COMPANIES – Think Secure Act Secure. About the Role CEA is seeking a highly organised and proactive Service Administrator to join our team. In this role, you'll provide critical administrative support to our Service Department, ensuring all service‑related documentation is completed accurately and efficiently, and provide excellent customer service. Key Responsibilities
- Support the Service Manager and Service Supervisor by handling customer enquiries and asking relevant questions to facilitate timely responses.
- Submit all warranty repair orders within 14 days of job completion.
- Process invoices, including job opening and closure in a timely and accurate manner.
- Create and manage purchase orders, input them into the system, and authorise payments.
- Generate service quotes using the Reynolds and Reynolds system.
- Liaise with sublet contractors to coordinate services and manage documentation.
- Allocate technician hours to appropriate repair orders.
- Process all purchase orders promptly to maintain workflow efficiency.
- Complete and submit weekly timesheets.
- Maintain accurate filing of all paperwork and service documents.
- Recommend and implement process improvements where appropriate. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwgw0