Assistant Advisor - Training & Development (Newcastle)

Department of Customer Service Reference number req51777 Occupation Education And/Or Training, Continuous Improvement Work type Full-Time Location Newcastle, Hunter & Region, Sydney
- Greater West, Gosford, Central Coast and Region Salary Information $99,938 -$110,271 + superannuation Closing date 01 June 2026 at 10:00am Assistant Advisor Division: Change & People Experience | Fines & Debt – Revenue NSW Clerk Grade: 5/6 Salary: $99,938 -$110,271 + Superannuation Employment Type: Ongoing Locations: Parramatta, Gosford, Lithgow, Maitland (Wollongong also considered) Working Arrangements: Hybrid and flexible working available (3 days onsite requirement) Applications Close: Monday 1st June 2026 [at 10:59am] About the role We’re seeking an enthusiastic Assistant Advisor to join the Change & People Experience (CAPE) team within Revenue NSW, Fines & Debt. CAPE supports the wellbeing, capability and engagement of our people while providing essential business support across the division. Our work spans:
- Change, training and career development
- People and business support
- Communications and engagement This role offers variety, opportunities to contribute to meaningful initiatives, and exposure to people-focused programs that support our Fines & Debt workforce. Key responsibilities In this role you will:
- Work on different projects in a changing environment using your time management and planning skills.
- Work collaboratively with diverse stakeholders, within tight timeframes to support all Fines & Debt.
- Leverage the knowledge you already have, to provide training that creates a beneficial impact for the people of F&D.;
- Ability to attend DCS approved offices for training or induction delivery.
- Fines & Debt projects and program delivery aligned to improving employee experience and diversity. About you To be successful in this role, you will:
- Have experience facilitating training or workshops, adapting your delivery to suit diverse audiences.
- Demonstrate strong planning and coordination skills to support training and people‑focused projects.
- Manage priorities effectively in a quick‑paced, changing environment.
- Work collaboratively with stakeholders, contributing positively to a team‑based culture.
- Be flexible, responsive to change, and willing to attend DCS‑approved offices for training delivery when required. Additional information For any questions relating to the role please contact Erin Horsey at . For any enquiries relating to the recruitment process please contact Amber Ellis at . Workplace adjustments, including versatile working arrangements, are provided as standard across Fines & Debt. Please let us know if there are any specific adjustments you need to perform at your best. About Revenue NSW Revenue NSW is the state’s principal revenue management agency and part of the NSW Department of Customer Service. We’re proud of our diverse, regional workforce and welcome flexible working arrangements. This role may be based in Parramatta, Lithgow, Maitland, Gosford or Wollongong. Occasional travel may be required to engage with the broader team and partners. Why work with us?
- Working at Revenue NSW means you’ll enjoy:
- Flexible office location options across NSW
- Hybrid working, compressed hours and generous leave provisions
- Accrued Days Off (days in lieu) in addition to annual leave
- Access to industry‑approved self‑learning and development tools
- Career mobility and opportunities to work across different programs
- Meaningful work that supports the people of NSW
- Corporate wellbeing programs, including access to Fitness Passport How to apply Please submit a resume (no more than 5 pages) and a cover letter (no more than 2 pages) outlining how your skills and experience relate to the role. Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation For enquiries relating to recruitment please contact Amber Ellis via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Closing Date: Monday 1st June 2026 [at 10:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact . For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process Apply on Kit Job: kitjobau.com/job/3qc0w6