Customer Service Representative (Newcastle)

**Job description**

The role involves coordinating contract setup and termination, maintaining customer purchase orders, processing invoices and credits, and assisting customers with various inquiries.
- **Location: Tighes Hill, Newcastle**_

**Key Responsibilities**:

- Provide sales support to customers
- Set up and terminate contracts in monitoring, billing, and state fire brigade systems for ACT, NSW, and VIC
- Maintain customer purchase orders
- Process invoices and credits for false alarms in ACT and NSW
- Handle general customer inquiries
- **Long term contract
- Monday-Friday | Flexible Hours**_

**Professional Experience**:

- Experience in a small energetic team environment
- Fire Alarm Monitoring industry experience highly desirable
- Customer relationship management experience highly desirable
- Experience with Pronto Xi and Microsoft Dynamics
- Fully proficient in the Office suite of products
- Advanced level of Microsoft Word and Excel highly desirable

**Our client** is a leading provider of fire safety and security solutions.

**Salary**: $34.00
- $36.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3r06gl