Customer Service Officer – Investigations (Newcastle)

- Fintech. Fast. Smart. Changing the game.
- Complex cases. Real decisions. No rinse and repeat calls.
- Bonus + share options + extra leave + fuel bonus + overseas reward trips! This is not your standard customer service gig. You’ll be putting your detective hat on to track down people, assets, and the real story. With full training provided, you won’t be running scripts. You’ll be researching, investigating, and making judgment calls in the grey (there’s plenty of that). And even if you love the curious detective part of the job – it’s not even the best part. MONEYME is the kind of place you join, and quickly realise it’s not like anywhere else you’ve worked. They’re a certified B Corp – it’s not just a badge. It’s a genuine commitment to doing business the right way. People, planet, profit. All of it matters here. They’ve grown fast. What started small has scaled into one of the most exciting fintech companies in Australia. And they’re not slowing down. The team is young, sharp, and full of energy. The kind of people who back themselves, back each other, and love coming to work. Plus – you’re trusted. No micromanaging. No being stuck in a box. You’ll have the autonomy to make real decisions, solve real problems, and have a genuine impact on outcomes. Then there’s everything that comes with it.
- An extra week of leave each year
- because life’s not just about work.
- Three days of volunteer leave
- because giving back matters.
- Quarterly bonuses that are actually achievable (and usually hit).
- An employee share plan
- so you’re part of the bigger picture.
- Overseas reward trips and recognition programs
- not just talk, real rewards. And day-to-day? It’s just a good place to be. Social events, wellness perks, snacks, a team that has a laugh but still gets it done. It’s one of those cultures you can’t really fake. You just know when you’re in it. The gig You’ll handle a mix of inbound and outbound calls — but not the easy ones. You’ll step in when payments and collections need further investigation, while also managing the admin and case work that sits behind each file. You’ll be
- Investigating complex, late-stage accounts
- Managing cases end-to-end, including administrative follow-up and documentation
- Tracking down people, assets, and answers
- Working with brokers, agencies, even tow truck drivers
- Navigating grey areas and making judgment calls
- Negotiating payments and understanding individual customer needs
- Reviewing information and piecing together the full picture to guide decisions You You don’t need collections experience (but that’d be great!). You just need the right mindset. You might come from customer service environments such as contact centre, retail or hospitality. Or an admin workplace where you’ve been juggling emails, coordination, processed documentation, and kept things running smoothly behind the scenes. And you
- Are curious – you ask better questions than most
- Are resilient – you handle tough conversations well
- Think critically and act decisively
- Have razor-sharp attention to detail
- Enjoy both customer interaction and behind-the-scenes admin work
- You listen deeply, pick up on nuance and communicate with equal clarity
- Don’t get stuck when things aren’t black and white
- Can explain your decisions clearly Apply now for immediate consideration, or contact Laura Paixao on for more info. Reference Number BH-61746 Category: Contact Centre & Customer Service Apply on Kit Job: kitjobau.com/job/3rfef5