Call Centre Operator Newcastle

Call Centre Operator Newcastle – Part Time (3 Month Contract) – $* p/h + Super

$* p/h + Super

3 Month Contract (likely extension)

Newcastle / Hybrid

About the Company

A large NSW government organisation is looking for a Call Centre Operator to work within a great team workplace. The position is based in Newcastle on a 3‐month contract. You will work a 7 am – 7 pm rotating roster Monday to Friday, excluding public holidays. The roster is a four‐week rotating schedule – you will work the same shift for four weeks and then transition to another shift. Shifts include an early start (e.g. 7 am start), a mid‐shift (e.g. 9–10 am start) and a late shift (e.g. 11 am start). Full time in the office for the first two weeks, after which the role may transition to a part‐time hybrid mode (approximately four days from home and one day in the office).

About the Role

Deliver high‐quality customer service through robust engagement in a high‐volume contact centre setting.

Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.

Identify, refer and assign non‐standard and more complex enquiries to a Centre of Expertise for action and resolution.

Maintain currency in knowledge of policy, legislation and related business processes to respond efficiently and effectively to customer needs.

Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.

Confidently use multiple technology platforms and databases.

Adhere to and meet Contact Centre KPIs on a daily and monthly basis.

About You

Solid commitment to customer service.

Display resilience and courage.

Manage yourself, including accountability and initiative.

Communicate effectively.

Strong technical experience.

Advantages of contracting through Ashdown People

5th largest supplier to the NSW Government.

Get paid weekly.

Offer insurances for ABN contractors.

Consistent communication and transparency.

Detailed onboarding and support.

J-*-Ljbffr Apply on Kit Job: kitjobau.com/job/3rjhi7