Customer Product Support Advisor (Newman)

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. Komatsu has the opportunity for a Product Support Advisor to assist in our Rio Tinto contract. You’ll be managing the fleet health of all Komatsu equipment by providing on-the-job technical assistance for the maintenance personnel in fault finding including major components change outs, maintenance practices & operating practices. Your job is to assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues. Key Responsibilities

- Understanding the daily downtime of machine fleet at site
- Involvement in repair process on local dealer machinery
- Assistance in administration of warranty
- Understanding and forecasting the scheduled downtime
- Weekly site update
- Feedback on service personnel
- Optimisation of machines
- Machine systems monitoring

Roster: 8:6 FIFO ex Perth – Day shift only Role Located: Pilbara Must be living in Perth to be considered. Komatsu Perks

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Income Protection Insurance provided through our company superannuation fund
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What We Are Looking For

- Hold a Trade or Engineering Qualification or background
- Have sound knowledge and experience of Komatsu Loaders
- Have worked on Mine Site/s in the WA Mining Industry
- Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel
- Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
- Demonstrated problem solving skills
- Ability to demonstrate a strong commitment to O.H.S always
- Ability to work away remotely at the customer site
- Have strong negotiation skills and attention to detail

Ready to get started? Simply hit the apply now button! Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r24p3