Member Relationship Consultant - Service (Western Australia)

Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally. Fulltime, Part-time and Casual positions available. Our vision is to create better lives by caring for our members and communities. Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people. Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way. Location: Perth, WA Job Description The Role A Member Relationship Consultant role will take your Customer Service experience to the next level. This role will develop you to reach additional heights with your lateral thinking and proactive behaviour. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the member experience. A Member Relationship Consultant role is more than just a standard inbound customer service job it’s the beginning of a rewarding career. Previous finance experience is not essential. This role requires you to be flexible to work on a rotating roster Monday to Friday ranging from 8.00am – 8.00pm, and on Saturdays from 9.00am to 3.00pm CST. Responsibilities
- High-level attention to detail and accuracy to minimise double handling, errors and member complaints
- Providing exceptional customer service and support through phone and digital interactions with staff and members
- Resolving staff and member needs and concerns in a prompt and efficient manner
- Accurately following current policies, procedure and legislative and compliance regulations
- Taking accountability for contribution to individual and team performance
- Building robust working relationships with other departments
- Managing enquiries relating to our member banking needs, identifying opportunities, and providing sound advice and information to our members Qualifications About You
- Technically savvy with the ability to navigate multiple IT systems
- Able to operate in a change‑orientated environment
- Willing to learn about Beyond Bank’s products and services
- Contribute to a high‑achieving team with commitment to success and a strong work ethic
- Passion for customer service
- A problem solver that enjoys identifying causes and resolving issues
- Work in a fast‑paced environment with a high volume of enquiries
- Demonstrate self‑awareness and empathy for others Additional Information See yourself in our team: You will be joining the Member Relationship Centre, a group of dedicated professionals who work tirelessly to provide exceptional support to our members. Whether you are working over the phone or online, you will be committed to ensuring that our members receive the best possible experience with our company. Benefits
- Additional 3 paid work‑life balance days.
- Paid community volunteer days to support many community charities across Australia.
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
- A flexible, diverse working environment.
- Career development opportunities, training and coaching. Recruitment Process The process can include a phone screen, video screen, virtual or face‑to‑face interview, psychometric testing, and all relevant background checking. Training The position requires undergoing 6 weeks of mandatory full‑time training, from your initial start date. Application & Contact Information Applications close 14/06/2026 To find out more about Beyond Bank visit beyondbank.com.au or contact . We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at . By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‑employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8ht9