Member Service Consultant (Western Australia)

About RAC With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation to create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialises in market‑leading finance products and services that provide a range of solutions for our diverse member base. Responsibilities
- Manage a high volume of inbound and outbound calls from personal loan members, uncovering proactive solutions and building positive member relationships.
- Provide excellent service across various communication channels to ensure member satisfaction.
- Process personal loan maintenance requests, including address changes, loan payout requests and payment method updates.
- Process new investment funds, reinvestments, redemptions, estates, transfers, interest rate changes and interest payments.
- Assist and action all general member enquiries, which includes managing multiple shared mailboxes and administrative tasks. Qualifications
- Desire to maintain a strong focus on achieving sales targets while providing personalised, positive, and effective service to members.
- Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
- Self‑motivated, able to work collaboratively to achieve individual and team goals.
- Positive mindset with a drive to learn, continuously improve, and embrace recent challenges and opportunities for growth.
- Computer literate with the ability to multitask and prioritise tasks effectively.
- Experience in customer service or sales – previous lending, call‑centre and/or tele‑sales experience is highly regarded. Benefits
- Access to RAC member advantages.
- An established Diversity & Inclusion strategy.
- Generous discounts on home, contents and car insurance plus free roadside assistance.
- In‑house Health and Wellness programmes.
- A competitive base salary plus super (ability to purchase additional leave).
- A very active Social Club – join one of the most active social clubs in Perth with over 900 members. Equal Opportunity RAC is an equal opportunity employer and encourages applications from candidates of all backgrounds and experiences, including Indigenous and Torres Strait Islander people, people with physical ability, all ages, LGBTQI+ identities and diverse cultures and languages. Contact For any assistance please contact . #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ro6lf